Privacy Policy

This Privacy Policy applies to registered users who access and use the EdgeNextAI website and EdgeNextAI products and services. EdgeNextAI respects users' privacy and is committed to protecting your privacy by complying with this Privacy Policy. This Privacy Policy describes how we collect, use, retain, protect and disclose your personal information related to the websites, services, products, activities and experiences (collectively referred to as 'Services') that reference this Privacy Policy. This Privacy Policy applies to data collected through information you input or imported from authorized and approved sources by us or personnel working on our behalf. It does not apply to data collected through third parties or other websites, products, services or content that have their own privacy policies.

By using or accessing our website or services in any way, you acknowledge that you accept the practices and policies described in this Privacy Policy, and hereby consent that we may collect, use and share your information as described herein. When using specific features or services, we need to collect and use relevant necessary information to ensure normal operation of the services. For information beyond core business functions or legal requirements, you have the right to choose not to provide it, which will not affect your use of other features or services. We will detail the specific content and purpose of each information collection in the Privacy Policy. Any undefined capitalized terms used in this Privacy Policy shall have the definitions given in the EdgeNextAI International Website Terms and Conditions ('International Website Terms').

The following will help you understand how we collect, use, store, transfer (if applicable) and protect your personal information in detail, please pay special attention.

• 1. How we collect and use your personal information
• 2. How we use your information
• 3. How we share, protect and store your personal information
• 4. Your rights to your personal information
• 5. How we protect the personal information of minors
• 6. How we update this policy
• 7. How to contact us

1. How we collect and use your personal information

EdgeNextAI will follow the principles of legality, fairness, necessity and integrity, and collect and use your personal information for the following purposes.

1. Account registration, login, authentication

To ensure the secure use of your personal space, you need to complete registration and login before you can access the relevant services. During the registration and login process, you need to provide your personal email, set a login password, and enter a verification code to verify your identity.

We collect your information when you use our services. We may collect the following types of personal information:

• Your name, email address, and other similar contact information;
• Payment information, including credit card and bank account information;
• Username, role, and other identity verification and security credentials information;
• Texts of feedback, inquiries, support suggestions, and chats, dialogues, and emails sent to us or to us;
• Other unique identifiers (including your device's internet protocol (IP) address) and our other advertisements and applications on third-party websites and services (including links to this Privacy Policy).

2. Intelligent conversation

When you use the intelligent conversation service, we will collect the content you input when interacting with EdgeNextAI (including text, images, files, etc.). These information will be used for analysis and calculation to help us understand your needs and context better, so that we can provide you with more accurate replies and services. To continuously optimize service quality, we may process the interaction content in a secure and anonymized manner (ensuring that it cannot identify specific individuals), and use it for the improvement of EdgeNextAI services. If you do not agree to this processing method, you can submit your objection through the channels provided in Chapter 7 of this policy.

3. Payment and recharge

You can pre-charge your account for paid services by authenticating your account. When you use paid services for pre-charging, we will collect your payment order and transaction information to provide you with services such as placing an order, paying, customer service, and after-sales, and displaying and providing specific paid services.

4. Feedback

When you use the feedback function, we will collect your question description information, proof material attachments, email, and contact person name to understand your feedback content and needs. This information is necessary for the feedback function service. To verify your identity, clarify your needs and the solution to the related problem, or help you solve other problems, we may use your email. To provide you with feedback services related to your usage process information, we will query your usage information, including dialogue records, problem feedback records.

If you directly contact us through the methods described in this policy, provide feedback, make complaints, appeals, or consult related questions, in order to ensure the security of your account and the system, you need to provide your account information to us so that we can verify your user identity. This information is necessary for identity verification in user feedback. During the feedback, complaint, or consultation process, in order to help you solve problems or record the solution and results of the related problem, you may need to provide the corresponding proof material attachments, and the system may record the communication records between you and us, so that we can better help you solve the problems and improve the service quality. If you do not provide the above information, we may not be able to provide you with timely feedback on the consultation results, but it will not affect your normal use of the related services.

5. Notification

You acknowledge and agree that for the contact information you provide during the use of our products and/or services, we may send various notifications to you through one or more of them, including user message notification, identity verification, security verification, user experience research, dispute resolution, etc. In addition, we may send commercial information to you through the email collected in the above process, but please rest assured that if you do not wish to receive these information, you can unsubscribe by contacting us directly.

6. Operation and security protection

When you use the intelligent conversation service, in order to ensure account security and optimize service quality, we will automatically collect device information (such as hardware model, operating system version, device identifier), network information (such as IP address), service log (such as operation records, interaction behavior), and runtime status data (such as process information, page response status, crash report, etc.). These information will be used for identity verification, security risk prevention, performance optimization, and service improvement. At the same time, we may conduct statistical attribution analysis through the clipboard (will not upload privacy content) to evaluate application usage and enhance product experience. All information is processed for service optimization and security purposes after de-identification.

7. Other rules for collecting and using personal information

We collect information in the following ways:

• We collect any information you provide related to our services. For example, searching, subscribing, or purchasing our services; creating and improving your account; communicating with us through email or other means.
• We automatically collect information when you access, use services, interact with us, etc. This automatically collected information may include usage details, IP addresses, and information collected through cookies, web beacons, etc.

In addition, as our business develops, we may adjust and update the functions and services. If new functions or services are added and are related to existing business, we will continue to process your personal information based on the original purpose. If the situation involves exceeding the original processing purpose, we will notify you through page prompts, interactive processes, or agreement confirmation, etc. in accordance with the law, and obtain your consent again.

According to relevant laws and regulations, in the following specific circumstances, we may collect and use your personal information without authorization:

• Necessary to fulfill legal obligations;
• Related to national security and defense security;
• Related to public safety, public health, or major public interests;
• Directly related to criminal judicial procedures;
• For protecting major personal property and safety and difficult to obtain authorization;
• Your personal information that you have publicly disclosed yourself;
• Necessary for entering into or fulfilling contracts;
• Information obtained from a legitimate public channel;
• Necessary for legal news reporting;
• Other legal circumstances.

Special reminder: All exceptions mentioned above are strictly in accordance with legal and regulatory requirements.

Please note that personal information does not include personal information that has been de-identified, pseudonymized, anonymized, aggregated, or otherwise processed into non-identifiable personal information: (i) in a way that makes data no longer attributable to a specific individual, or (ii) in a way that makes data no longer attributable to a specific individual (through a reasonable manner), without using additional information, and such additional information is separately saved and protected with sufficient security to prevent unauthorized re-identification of specific individuals, so that people cannot reasonably link such information to specific individuals (referred to as "de-identified personal information").

2. How we use your information

We use any information collected about you, including any personal information:

• To display our website and its content to you.
• To provide you with the information, products, or services you request from us.
• To analyze how you use our services, diagnose service or technical issues, maintain security, and personalize content.
• For any other purpose you provide the information.
• To provide you with notifications about your account, including expiration and renewal notifications.
• To operate, maintain, and provide services to you.
• To fulfill obligations arising from transactions between us and you, including billing and collection.
• To notify you of changes to our website, policies, terms, or any products or services we offer through our website.
• To allow you to participate in interactive features on our website.
• We may describe your information in other ways.

1. Cookie technology usage

After obtaining your explicit consent, we use cookies and log information to: (a) remember information so that you don't have to re-enter it during your visit or next visit to our website; (b) provide customized personalized content and information; (c) monitor the effectiveness of our services; (d) possibly use non-personally identifiable information collected through cookies for statistical analysis of how users use our services; (e) diagnose or fix technical issues related to certain IP addresses reported by our users or engineers; (f) help you effectively access your information after logging in; (h) track users within the necessary scope to comply with the Digital Millennium Copyright Act; (i) enhance the security of our website.

2. Similar technology usage

We use similar technologies such as website beacons and pixel tags. The purpose of using these similar technologies is to understand your product or service preferences and improve customer service.

3. Cookie removal

Most browsers provide users with the ability to clear browser cache data. You can perform the corresponding data clearing operation in the browser settings. If you clear these, you may not be able to use services or corresponding functions that rely on cookies.

3. How we share, protect, and store your personal information

1. How we share your personal information

We will never rent or sell customers' personal information to others. We only share personal information with third parties for the purpose of providing or improving services as described below. When we do so, such third parties' use of your personal information will be bound by confidentiality obligations. We may store personal information in locations outside our direct control (for example, on servers or databases co-located with hosting service providers). Any personal information or content that you voluntarily disclose for posting to the service becomes publicly available and is subject to any applicable privacy or website customization settings. To change your privacy settings on the service, you can visit our account settings page. If you remove information that you posted to the service, copies may remain viewable in cached and archived pages of the service, or if other users have copied or saved that information.

Third-party service providers: We need other parties to perform and perfect functions on our behalf, such as communication, payment, authentication, etc.

Protection of us and others: According to laws, court orders, legal processes or subpoenas, including responding to any government or regulatory requests, or if we believe such action is necessary for (a) complying with the law, complying with legal processes provided to us or our affiliates or partners, or investigating, preventing or taking action regarding suspected or actual illegal activities; (b) enforcing our terms, preventing liability, investigating and protecting ourselves against any third-party claims or allegations, assisting law enforcement agencies or protecting the security and integrity of our website; and (c) exercising or protecting the rights, property or personal safety of EdgeNextAI, our users or others.

De-identified personal information: To achieve product promotion and related analytical services, and optimize and improve the effective reach rate of promotion, we may share de-identified personal information (such as anonymous usage data, referral/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help understand usage patterns for certain services.

Corporate mergers: We may sell our business or services to potential buyers or other successors in consideration of merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our website users is among the assets transferred. But still subject to commitments made in any existing privacy policy (of course, unless individuals agree otherwise). Additionally, in the unlikely event, your information would naturally become one of the transferred assets.

Information provided for security and statistical analysis: (a) Ensuring usage security: We attach great importance to account, service and content security. To protect your and other users' accounts and property security, and protect your and our legitimate rights and interests from illegal infringement, our partners may use necessary equipment, account and log information; (b) To analyze the usage and performance of our products, our partners may need to use product usage (crashes, flashbacks), device identification information, overall application installation usage and other information.

2. How we protect your personal information

Security measures

We have taken measures to protect your personal information from accidental loss and unauthorized access, use, modification, and disclosure. All personal information you provide to us is stored on our (or our service providers') secure servers and is protected by firewalls. We may store, retrieve, access, and transmit your personal information in the United States or other countries/regions. The security of your information also depends on you. If we provide you with (or you choose) a password for accessing certain parts of our website or services, you are responsible for keeping that password confidential. You should not share your password with anyone. You must choose and properly protect your password and log out of your account after accessing your computer or device and browser to prevent unauthorized access to your account and personal information. Information you share in public areas may be viewed by others.

User data protection

User data refers to data you process, store, upload, download, distribute, and otherwise handle through services provided by EdgeNextAI. You have full ownership of your user data. We will strictly follow your instructions regarding your user data unless executed in accordance with the agreement with you or specific legal and regulatory requirements.

You are responsible for the source and content of your user data. EdgeNext advises you to be cautious about the legitimacy of data sources and content. Any results and responsibilities arising from your data content violating laws, regulations, departmental regulations, or national policies shall be borne by you.

We attach great importance to providing assistance in data processing. For more details on customer data processing, please refer to EdgeNext's customer data protection policy and specific terms in the service agreement.

You can access the content

Through your account settings, you can access, and in certain cases, edit or delete the following information you provide to us:

• Name and password
• Email
• User personal profile information, etc.

You can view, update, and delete information that you can access may change with the service. If you have any questions about viewing or updating the information we archive about you, please contact us at EdgeNextAISupport@edgenext.com.

3. How we store your personal information

Storage information period

We will retain your personal information for the period required to achieve the purpose of obtaining information, unless you request us to delete it in advance. Our retention period is based on business needs and legal requirements, and information that is no longer needed will be irreversibly anonymized or securely destroyed.

If you request us to delete your personal information in advance, we will delete all information about you within 30 days, but we will retain information for the purpose of operating our website and any information required by law.

After terminating or deactivating your account, we may retain your personal information and all information you posted to public areas of the service.

4. Your rights to your personal information

1. For your information, you have the following rights:

• Right to know: You have the right to obtain clear, transparent, and easily understandable information about how we use your information and your rights. Therefore, we provide you with relevant information in this Privacy Policy.
• Right to access: You have the right to access your information (if we are processing it), as well as other specific information (similar to the information provided in this Privacy Policy). You have the right to know and check whether we are using your information in accordance with data protection laws.
• Right to correct: If your information is inaccurate or incomplete, you have the right to request corrections.
• Right to delete: Also known as the "right to be forgotten", it means that when we do not have a compelling reason to continue using your information, you have the right to request the deletion or removal of this information. This is not a general right to delete, and there are exceptions.
• Right to limit processing: You have the right to "block" or prohibit further use of your information. During the period of limiting processing, we can still store your information, but we cannot use it further. We will keep a list of people who have requested "block" further use of their information to ensure future compliance with the restrictions.
• Right to data portability: You have the right to obtain and reuse your personal data in different services for your personal purposes. For example, if you decide to switch service providers, you can easily and securely move, copy, or transfer your information between our IT systems and the IT systems of our service providers, without affecting its availability.
• Right to object: You have the right to object to certain types of data processing, including direct marketing data processing (we only do this if you agree). For more information or to object, please refer to "Opposing data processing".

Additional information for California customers

According to the California Consumer Privacy Act (CCPA), California residents have certain rights regarding their personal information. We have long recognized the importance of customer privacy, so many CCPA requirements have already become part of our data privacy practices before CCPA was passed. Although these rights are more fully described in the body of our privacy policy, for convenience of reference, we provide only a summary here.

First, EdgeNext does not use your personal information for money.

Second, you can submit a verifiable request to obtain the following information; a) the categories of personal information we collect; b) the purposes for which we collect your personal information; c) the source categories of the personal information we collect; d) the specific personal information we collected about you in the past 12 months.

According to the California Civil Code Section 1798.83-1798.84, California residents have the right to request a notice annually that lists the categories of personal information we collect, the purposes for which we use that information, the categories of sources from which that information is collected, and the specific pieces of personal information we have collected about you in the preceding 12 months. If you are a California resident and would like a copy of this notice, please submit a verifiable request to us.

Third, except for certain exceptions under the California Consumer Privacy Act, you can request that we delete the personal information we have collected about you. We will retain your information as long as your account is active or for other purposes as described in this privacy policy. We will retain and use your information as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

Fourth, we will not discriminate against you in pricing or services for exercising your CCPA rights.

Finally, you can exercise your rights under CCPA by a) disabling and clearing your account in the control panel; or b) sending an email to info_apac@edgenext.com to request access or deletion of your account. If you have any questions about your CCPA rights, please contact us or send us an email.

Additional information for users located in the European Economic Area (“EEA”)

Important notice: This privacy policy is hosted on a website located in Singapore. The data protection laws in Singapore are different from those in other countries, especially in the EU member countries. Due to legal and legal practice differences, please note that the enforcement authorities in Singapore may have access to your personal information.

If you are a resident of a country outside Singapore, you acknowledge and agree that we collect, transmit, and store your personal information outside your country of residence.

Transferring data to outside the European Economic Area

We may transfer your personal information to outside the European Economic Area (EEA). The privacy laws in the receiving country may be different from those in the EEA and may lack sufficient data protection standards. When transferring your personal information to outside the EEA, we will always take appropriate safeguards, and you can request copies of these safeguards from us. In addition, for personal information that has been transferred to us from EU and Swiss individuals, we will provide them with the opportunity to opt out of using the personal information for purposes other than the initial collection purpose or the purpose of personal authorization. Individuals can opt out by sending an email to [EdgeNextAISupport@edgenext.com].

5. How we protect the personal information of minors

1. EdgeNextAI mainly serves adults, but we still place great importance on the protection of personal information of minors.

2. We do not intend to provide services to minors. Therefore, we will not intentionally collect or retain any personal information of minors under the age of 18, nor will we intentionally allow such individuals to register for our services. If you are under 18, you must obtain the consent of your parents or guardians to use our services. If you are under 18, please do not send us any personal information (such as your name, address, phone number, or email address). If we discover that we have collected the personal information of minors under the age of 18 without the consent of their parents, we will take commercially reasonable steps to delete the information from our database. If you have any questions, please contact us at +65 68718812.

6. How we update this policy

1. We are always striving to improve our services, so we may need to update this privacy policy from time to time, but we will notify you through our website or services, or by sending you an email and/or other means. Please note that if you choose not to receive our legal notice emails (or you do not provide your email address to us), these legal notices will still govern your use of the services, and you are still responsible for reading and understanding them. If you use the services after any changes to the privacy policy are published, it means that you agree to all changes. The use of the information we collect is subject to the privacy policy in effect at the time of collection of such information.

2. After the policy is updated, if you do not agree with the policy, or if you have any objections to the modifications or updates, you can choose to stop using the services or delete your account. However, please note that your actions before the account deletion or service stoppage still fall under the scope of this policy.

7. How to contact us

If you have any questions about this policy or your personal information, please contact us through the following channels:

• Network self-help complaint feedback entry: Click the "Contact Us" button on the product interface
• Contact email: EdgeNextAISupport@edgenext.com

We may require you to submit your identity proof, valid contact information, and written request, as well as relevant evidence. We will process your request after verifying your identity. We will review the issues promptly and respond within thirty days after verifying your user identity.